Whether you utilize our pick-up and drop-off service or visit our service center, we have precautions in place to complete your service with minimal personal interaction; keeping you safe and your vehicle healthy.
Vehicle Sanitization Update
An advanced infection control protocol is used when your vehicle is in for service. These steps have also been added to customer vehicle detail service as well as our used vehicle reconditioning process to give you peace of mind when servicing or shopping at Holiday.
Covid-19 Safety Protocols as of 03/01/2021:
HOLIDAY TEAM MEMBERS AND FACILITIES
Holiday team members who are medically capable are wearing masks in accordance with State of Wisconsin Emergency Order #1
Customers are asked to wear masks in compliance with Emergency Order #1
Complimentary masks are available for customer use
Access to Holiday Automotive will NOT be denied if a customer does not wear a mask
ServiceMaster and Cintas perform overnight deep-cleaning with workday disinfecting by Holiday staff
Infection control of courtesy vehicles, test-drive vehicles, and customer vehicles includes wiping and protective barriers
Customer-facing team members’ phone numbers are listed on our Meet the Team page for direct customer use during business hours to encourage pre-arranged visits
Landline phone numbers (including 920-921-8898) now accept incoming text messages (if using these numbers for text, please state your name and the department or personnel of interest)
SERVICE/BODY SHOP/PARTS
Plexiglass barriers are positioned at each team member’s station
Contact-free, outdoor service vehicle drop-off is available upon request
The Holiday Alternative Transportation (HAT) courtesy fleet is being utilized to assist customers when possible and appropriate
Collision Center interaction and estimates are being done outdoors when possible
We encourage the use of Holiday@Home distance services and pre-arranged appointments:
Digital, contact-free service check-in is available using the link in your appointment confirmation message
Local vehicle pick-up and delivery is available to service customers upon request
SALES
Customers are greeted outdoors when possible and interactions maintain social distancing
Sit-down interactions are at workstations with plexiglass dividers
We encourage the use of Holiday@Home distance services:
View vehicles from every angle using our state-of-the-art 360-degree display technology at www.holidayautomotive.com.
Have a Customer Experience Manager record a personalized YouTube video of any new or used vehicle highlighting your features-of-interest
See our competitive, market-based Simplified Price clearly listed on each vehicle’s online listing
Use the “Buy It Now” button for incentives, payment options, trade estimate, secure credit application, instant loan approval and in-store or @Home appointment request
Choose an @Home test drive delivered right to your driveway
Our valuation experts can provide a trade value for your car remotely with some basic information and a few photos
Choose @Home delivery of your new or pre-owned vehicle
